We are based between Calcot and Burghfield, just off the Burghfield Road, around 5mins from junction 12 of the M4 in Reading. The full address will be provided upon booking.
Parking is available on the road outside the front of the house.
We have toilet and changing facilities available. Note: these are not currently available as part of our COVID-19 policy.
Bike fitting sessions typically take 2-3hrs to complete. Any additional bikes to be fitted in the session usually adds on 45-60mins per bike.
The session includes an off-the-bike physical assessment with guidance on mobility and strengthening work that will help optimise your position and performance on the bike. Once the changes to the setup are made and position is finalised you will be provided with measurements of the final setup. You can view more details on the 'bike fitting' service page.
Frame sizing sessions take place on the adjustable fitting bike and you therefore do not need to bring a bike with you.
The session will likely take around 60-90mins.
You will receive a document of measurements from the finalised position on the fit bike, as well as a shortlist of suitable bikes that match your required geometry.
Cancellations made within three days of your appointment will mean that your deposit is retained and will not be refunded.
Cancellations made more than three days prior to your appointment will allow your deposit to be fully refunded, or if you would like to rebook an appointment within a one month period we can retain the initial deposit and hold it against a new booking. If you would like to book another appointment for later than one month then your initial deposit will be refunded and you can make another booking as normal through the website with a new deposit.
No. If you provide more than three days notice (in line with the current cancellation policy) we will be happy to re-arrange your booking, otherwise your deposit will be retained.
We will try our best to perform the service but we will be limited in what can be achieved. The full charge will still apply.
Please let us know if you are running late as soon as possible. If you are more than 30 minutes late there will be an additional £30 charge. Please be aware that due to other bookings we might not be able to complete the full service but the full charge will still apply. Deposits will be kept for "no shows" and will be charged for the full price in advance if rescheduled.
Deposits and balance payments taken securely by card, Apple and Google Pay via Stripe.
Payment for the balance of your session will be made at the end of the session. Your deposit is used against the final total. For example, for a frame sizing session you will book with a £50 deposit and that will mean that the final total at the end of the sizing session would be £35.
Final payment at the end of the session can be made via credit/debit card or through contactless methods such as Apple and Google Pay. Alternatively, an invoice can be sent to pay online. Invoice payment is required within 24hrs of the conclusion of a session.
Yes, limited weekend slots are available but wil incur an extra £20 charge.
Our protocols for COVID-19 are fully detailed on the pre-fit information you will receive upon booking a session.
Please do not attend if you have tested positive for COVID-19 or have any symptoms. Please let me know in advance of your session. We can rebook your session for another time at least two weeks in the future.
We do ask that you wear a mask at all times within the studio and that you also wear gloves (your long-fingered cycling gloves are fine).
The location of the studio within the family home does mean that the toilet and changing facilities are currently out of use in order to keep the rest of the house separate. We apologise for any inconvenience caused by this. Drinks will also be unavailable. Windows will be kept open during each session, so do keep in mind that it will get a little cold when you aren’t on the bike and you might therefore wish to bring a jacket to keep warm with.
We keep on file details of your name, email address and contact details, pre-fit questionnaire and any measurements taken during the session. Coaching customers will have their training data kept on file, which includes power and heart rate data, and any comments or notes made about your training sessions.